ProScore
Frequently Asked Questions

I have a dual session meet but I only have one set of displays.  How do I make this work?

  1. Create a Session named X
  2. In ScoreGen, Setup, Define Keypads, check all sessions for the keypads on one side (e.g. Side A) of the gym except of Session X
  3. Assign the keypads on the other side (e.g. Side B) of the gym only to Session X
  4. Assign each score flasher to every session but Session X
  5. In the main ScorGen screen, check "enable dual session display"
  6. Place one session in the primary box on the left hand Generator Status box
  7. Place the other session in the secondary box on the left hand Generator Status box
  8. Place an X in the primary box on the right hand Generator Status box
  9. Leave the right hand secondary box blank

The judge's keypad keeps saying busy when they enter a gymnast's number.

This is usually due to a judge entering a gymnast's number, then pressing Cancel, and the reentering the same gymnast's number again.  The computer does not release that gymnast's number until another number is entered from that keypad.  If this is the problem, the judge can press the ProScore label on the keypad until the display resets (about 10 seconds).  This will release the gymnast's number and the number can now be entered.  his may need to be done on all keypads for that event.  If another event has entered the same gymnast's number, a busy error will also occur.  or this situation, you need to wait for the other judge(s) to finish using that number.

How to  troubleshoot to find a bad wire?

Disconnect the wire between the first and second devices (not counting the junction box) so only one device is connected to the junction box.  If the device does not work, try another wire.  If changing the wire numerous times does not work test the hardware using the Junction Box Tools in the Utility Menu of ScoreGen.  If it does work, add one more device by disconnecting the wire between the second and third devices and wiring the second device to the first device which is still connected to the junction box.  If both devices now work repeat the procedure by adding one device at a time until you find the problem wire or device

How do I use the Junction Box Tools to troubleshoot devices?

Find a short wire you know is good.  Make sure the driver is installed properly and that the junction box is .plugged in and is connected to the computer with the USB or Serial Cable.  Begin with only the Junction Box connected and press Start ID Scan.  It should read FA for the ID with 0 errors and a green icon.  The error number will increase by one each time you start and stop the scan if you do not reset the junction box using the Reset Junction Box button.  Now add a device using the short cable.  Be sure the device being tested is entered in the Setup Units screen as a Keypad or score flasher depending on what it is.  Press Start Scan.  The ID of all the devices you have entered into ScoreGen  should appear and you should have a Green Icon next to the ID of the device you are testing with 0 for the error count (if you are testing displays and have checked the box Include Scoreboard ID's During Scan? the error count will increase because scoreboards do not send information back to the computer so a no response error is generated.  For scoreboards just watch for the green Icon).  If possible, test only one device at a time and directly connect the device to the junction box.

I hear a high pitched squeal coming from the junction box that sounds like a smoke alarm.  What is that?

This means you have a short in the system usually cause by a bad wire but sometimes caused by a bad chip in a device.  Disconnect everything from the junction box immediately  then add back one device at a time until you find the dbad device or wire.  If it is a wire, throw away the bad wire and replace it with a good wire (wires that have been shorted by stress should not be repaired as they often have be stressed in multiple areas).

How can I test my wire?

Network cable continuity testers are available in most electronics stores and large hardware stores. They typically have RJ45 jacks but will work with the 6 conductor RJ25 connectors (sometimes called RJ11 like the 4 conductor connectors) used with ProScore.

What special settings do I need to make when a large number of keypads are used such as 16 keypads in a four judge panel women's meet?

You need to increase the keypad interval.  This number should be the number of keypads you are using plus 2 or 3.  This setting is in the Setup screen of ScoreGen.  The keypad interval for 8 keypads should be set at 10.  The keypad interval for 16 keypads should be set at 18. The keypad interval for 24 keypads should be set at 27.  Be aware that high numbers here slow down the keypad response time (e.g. with a setting of 27 it takes 2.7 seconds for the computer to respond after each key stroke of a blue key).  Also the power needed to drive 24+ keypads can become an issue.  If the junction box alarm goes off because of too many keypads, you can use a second junction box with a power supply that is not connected to a computer.  Connect this into the end of the line of your devices.  You can also use two networked computers sharing the same database and using one junction box per computer to split the keypads.